STORM RESOURCE CENTER
As we continue to monitor the impact of the storm and your clean up and recovery needs, we will continue to make frequent updates to this page to reflect the most up-to-date support information.
OUTAGE UPDATE
According to the latest Department of Energy (DOE) Situation Report, as of 9:00 am EST February 12, the impacted States report a total of 42,344 customers without power. 625,419 customers have been restored out of the 667,763 combined total peak customer outages reported in the Situation Reports for all eight States affected.
CLIENT SERVICE CONTACT INFORMATION
As a reminder, your Client Service Representatives are available to help you, via phone or email, during normal business hours.
TELECOM VENDOR CONTACT INFORMATION
Having trouble with your wireless or wireline devices? We've added a list of customer support information for Telecom Providers to help you get back up and running as soon as possible.
EAST COAST UTILITIES - ALPHA BY STATE/PROVINCE
CONNECTICUT
Connecticut Light & Power | Storm Center | Current Outages
United Illuminating Corp (UIL) | Storm Center | Outage Map
DELAWARE
Delmarva Power | Storm Center | Current Outages
DISTRICT OF COLUMBIA
Pepco | Storm Center | Current Outages
MAINE
Central Maine Power | Outage Information | Outage Map
MARYLAND
Baltimore Gas & Electric (BGE) | Current Outages | Storm Center
Choptank Electric Cooperative| Current Outages
Pepco | Storm Center | Current Outages
Potomac Edison | Current Outages
SMECO - Southern Maryland Electric Cooperative | Storm Center
Washington Gas
MASSACHUSETTES
National Grid - Massachusetts | Outage Central
NSTAR | Current Outages
MICHIGAN
DTE Energy | Outage Center | Outage Map
NEW BRUNSWICK
NB Power | Current Outages | News
NEW HAMPSHIRE
New Hampshire Electric Coop (NHEC) | Outage Map
Public Service of New Hampshire (PSNH) | News & Updates | Outage Map
NEW JERSEY
Atlantic City Electric | StormCenter | Outage Map
Jersey Central Power & Light Company | Current Outages
Orange and Rockland (O&R) | Storm Center | Outage Map
PSE&G - Public Service Elec & Gas | Storm Updates
NEW YORK
Central Hudson | Storm Center | Outage Map
Con Edison | Storm Central | Current Outages | 1-800-75-ConEd
Long Island Power Authority (LIPA) | Storm Center
National Grid - Hicksville | Outage Map
New York State Electric & Gas (NYSEG) | Outage Central
Orange and Rockland (O&R) | Storm Center | Outage Map
Rochester Gas & Electric (RG&E) | Outage Central
NORTH CAROLINA
Duke Energy | Current Outages
Progress Energy Carolinas | Outage Map
NOVA SCOTIA
Emera
Nova Scotia Power | Outage Map
ONTARIO
Bruce Power | Media Centre
Hydro One | Storm Center | Mobile App
OPG - Ontario Power Generation | News Room | Twitter Feed
Toronto Hydro | Storm Update Centre | Twitter Feed
PENNSYLVANIA
Duquesne Light Company | Outage Information & Map
Met-Ed | Outage Map
Orange and Rockland (O&R) | Storm Center | Outage Map
PECO | Storm Center | Outage Map
Penelec | Outage Map
Penn Power | Outage Map
PPL Utilities | Outage Map | Outage Center
West Penn Power | Outage Map
QUEBEC
Hydro-Québec | Report Outages
RHODE ISLAND
National Grid - Rhode Island | Outage Central
VERMONT
Green Mountain Power | Current Outages | Twitter Feed
VIRGINIA
Appalachian Power (APCO) | Current Outages
Dominion Virginia Power | Outage Map | Storm Center
Northern Virginia Electric Cooperative (NOVEC) | Outage Map
Potomac Edison | Current Outages
Rappahannock Electric Cooperative (REC) | Outage Center | Outage Map
Shenandoah Electric Cooperative (SVEC) | Outage Map
Washington Gas
WEST VIRGINIA
Appalachian Power (APCO) | Current Outages
MonPower | Current Outages
Potomac Edison | Current Outages
Wheeling Electric Power (AEP Ohio) | Current Outages
TELECOM PROVIDER CUSTOMER SERVICE INFORMATION
WIRELESS
AT&T Customer Support
Sprint Support | TF 800 827 1180
T-Mobile Customer Care | 611 Via Your T-Mobile Handset | TF 800 937 8997
Verizon Support | TF 800 922 0204
WIRELINE
AT&T (NC & SC): 800 247 2020
AT&T (CT, MA): 800 922 4646
Comcast 24/7 Hotline: 866 511 6489
Cox Business Customers: 866 272 5777
Frontier: 800 953 9335
Verizon | verizon.com/outage
- Verizon customers requesting POTS line and PRI remote call forward changes due to problems related to storms can be implemented by calling the following numbers:
- MD, DC, VA, NE, NJ: 800 425 2144
- NY: 866 846 0118
- PA, DE: 800 294 7833
- Verizon Business customers can request alternate routing requests to be implemented by calling: 800 444 1111
Windstream: 800 843 9214