Whitepaper: Telecom Management: Illustrating Business Value to the C-Suite

By Timothy C. Colwell, AOTMP and Don Hobbs, Ecova

Traditionally, telecom management has been viewed as a pure service delivery and support function offering a technology storefront for business users to acquire mobile devices, internet connectivity or telephone service. The ultimate business goal for telecom management practitioners has historically been to align services with business requirements and to master delivery excellence, but the performance bar has been raised as the information age dominates the global economy. Service delivery alone is no longer adequate for telecom management – there needs to be something more to the practice that eclipses service-to-business alignment objectives and positions telecom management as a business accelerator.

This thought leadership paper offers perspectives on increasing the business value of telecom management practices and insight on illustrating value in business terms recognized across the business.

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