Utilities have historically engaged with customers in the most fundamental way ― through one-off transactions. However, the dynamic between customers and service providers has changed dramatically; customers demand greater control of the experience, and satisfaction is central to their purchase decisions.
The overarching utility program design Strategic Energy Management, or SEM, is a management system approach based on continuous improvement that addresses these concerns by doing the following:
• Establishes and communicates long range energy reduction performance targets
• Ensures there is a plan and resources (monetary and staff) available to achieve those targets
• Requires regular reporting of progress toward achieving those targets
View our educational webinar that will help you understand just what SEM is and how SEM as an energy efficiency program can transform your relationship with commercial and industrial customers from just transactional to a proactive, trusted partnership that will deliver persistent savings over time.