Ecova will unite multiple points of engagement, a proven industry innovator and technology-optimized solutions to help residential utility customers easily navigate the pathway to whole home energy efficiency
Spokane, WA. – June 30, 2016 – Ecova, a wholly owned subsidiary of ENGIE and a leader in energy and sustainability management solutions, today announced it has been selected by a large electric utility located in the mid-Atlantic to manage its comprehensive residential energy efficiency portfolio. Through this new, five-year agreement, Ecova, along with its strategic collaborator Tendril, will help more than one million residential customers take greater control of their energy usage.
At the heart of this effort is a unique approach that initiates an ongoing dialogue with residential consumers by leveraging data and analytics to simplify and streamline the data about how consumers use energy in their homes, and thus, how they can save. This integrated approach is designed to yield higher rates of customer satisfaction and position the utility as a trusted provider in whole home energy efficiency.
Residential customers are seeking a more services-oriented, personalized and digital approach. Utilities are able to enhance residential customers’ experiences by uniting energy efficiency program offerings into a single source that brings the customer to the forefront and creates a centralized and individualized energy efficiency program.
Ecova’s integrated approach – drawing on powerful data analytics and synergies across programs – is designed to present customers with a clear and well-defined path to participate in the utility’s energy efficiency portfolio, including energy efficient lighting and appliances, whole home energy efficient upgrades, appliance recycling, student energy efficiency education, and home behavior and education. By integrating all of these programs, the utility can:
- Achieve or exceed its energy savings goals over the five-year phase while laying the foundation for long-term, sustainable energy savings as the market evolves.
- Provide all portfolio components cost-effectively, leveraging existing resources, staffing efficiencies, and marketing techniques to meet the utility’s dollar-per-kWh expectations while assuring the high quality of service.
- Leverage sophisticated data analytics and industry thought leadership to maximize flexibility and nimbly adjust portfolio components in response to changing market conditions.
“For more than 15 years, Ecova has worked with utilities to empower residential customers to take charge of their home energy usage,” said Jana Schmidt, president and chief executive officer for Ecova. “This strategic collaboration with Tendril is a new step in helping utilities use their energy efficiency portfolio as a conversation starter to achieve a more unified customer experience. With a strong foundation grounded in data and insight, Ecova is uniquely positioned to enhance residential customers’ experience by uniting its numerous residential offerings into a single source of truth for whole home energy efficiency.”
“This collaboration validates our view of where the industry is headed and establishes our joint client as a trailblazer in ushering in a new era of delivering energy as a service,” said Adrian Tuck, chief executive officer for Tendril. “We are pleased to lend our data analytics software and expertise to help utilities achieve a truly integrated energy efficiency portfolio.”
In early 2015, ENGIE invested in Tendril through its investment fund ENGIE New Ventures, which targets innovative start-up companies. This investment and the subsequent collaboration between Ecova and Tendril reflect ENGIE’s priority of providing a range of innovative energy solutions for its customers.
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Ecova makes businesses and utilities more successful through energy and sustainability management. Ecova blends data and technology, with people and insight, to drive powerful results. Using insights based on consumption, cost and carbon footprint data spanning thousands of utilities and hundreds of thousands of business sites across the United States, Canada and Europe, Ecova provides fully managed, technology-optimized solutions for saving resources, which in turn increase returns, lower risks and enhance reputations. Ecova is a wholly owned subsidiary of ENGIE, a global actor in the energy transition. For more information, visit the company’s website www.ecova.com, on LinkedIn, or follow Ecova on Twitter at @EcovaInc.
Tendril delivers personalized energy experiences for consumers around the world. Pioneering energy providers that want to establish a competitive advantage rely on our software and solutions to better acquire, engage and activate their customers. To do this we employ the latest in energy science and data analytics to unveil a complete understanding of the individual consumer, including their unique needs and propensities to act. With this granular understanding we help our customers unlock the true value of energy interactions. For more information, please visit http://www.tendrilinc.com or follow us on Twitter at @Tendril.