Ecova’s Digital Engagement solution helps utilities and energy retailers drive deep energy savings for their business customers, increase customer satisfaction, and boost adoption of programs and products at scale. Built on the Retroficiency Analytics Platform, our offering has been proven to identify customers with 2x the energy savings opportunity compared to traditional targeting/segmenting approaches, and increase customer engagement and participation rates by 4x or more. The Digital Engagement solution empowers energy providers to provide all of their business customers, big and small, with the digital experience they demand and deserve.
Our Digital Engagement solution consists of three software applications:
The customer portal engages businesses with easy-to-understand insights about how they are using energy today and how they can improve, channeled through a user-friendly interface designed to inform and motivate action. This utility-branded portal highlights specific information such as accurate savings estimates, energy usage breakdowns, action plans, bill and consumption trends, and unique retrofit and operational recommendations for customers.
“We see clear benefits of being able to identify the right customers to target at scale and achieve building-specific insights, and we believe Ecova’s solution will be a key part of our energy efficiency and load reduction efforts going forward.”
– Colin Smart, Con Edison
Ecova’s marketing and creative services help utilities deliver the right message to the right customer at the right time. Analytics-driven marketing campaigns strategically target and engage business customers based on their energy savings opportunities, business characteristics and propensity to act. Our award-winning marketing services can also be deployed to execute advanced marketing automation campaigns.
“Ecova’s analytics allow Puget Sound Energy to understand customers more quickly and cost-effectively. Showing a customer how their specific building uses energy and specific changes they can make to reduce consumption serves as a powerful conversation starter to scope out projects.”
– Andreas Winardi, Puget Sound Energy
Ecova’s online marketplace connects business customers interested in energy efficiency projects to contractors who can implement those projects, streamlining the buying process and lowering costs for contractors. Marketplace allows utilities to facilitate the entire energy management life cycle, providing a platform for them to introduce new products and services and take charge of the new energy future.
Watch the video below and download the Ecova Digital Engagement Solution data sheet to learn more.