Residential customers are changing the way they view utilities and how they make energy choices. Utilities no longer simply deliver a product; more and more, customers seek personalized options for optimizing their energy use. Ecova’s Portfolio Residential Program connects customers to a comprehensive solution that allows utilities to own the customer experience and improve overall satisfaction. We help utilities move beyond demand-side management (DSM) program silos, remove customer barriers, and understand and engage customers.
Ecova’s Portfolio Residential Program includes three key components:
Ecova’s comprehensive approach moves customers beyond “one and done” silo programs toward a long-term engagement strategy that lowers acquisition costs, increases energy savings per customer and engages customers along their individual energy journey.
“Ecova’s Efficiency Platform and their data expertise enables us to deliver next-generation energy efficiency programs that make our customers and regulators happy. And that makes us happy.”
-Doug Eddie, NV Energy