9/15/17 Update: Puerto Rico is now bracing for Hurricane Maria which is expect to make direct landfall as a Category 4 hurricane on Wednesday. The governor of Puerto Rico has declared a state of emergency. The Meteorological Service of Antigua has issued a Hurricane
Warning for the British Virgin Islands, and a Tropical Storm Warning for Anguilla. Global weather models have suggested that Maria could reach the US East Coast next week.

On the forecast track, the center of Hurricane Jose is forecast to pass well offshore of the Outer Banks of North Carolina this evening, pass well east of the Delmarva peninsula tonight and Tuesday, and pass well to the east of the New Jersey coast on Wednesday.

According to the latest DOE Hurricane Irma & Hurricane Harvey Situation Report (#37), as of 10:30 AM on Monday, Sept 18th:

  • Florida: 386,762 customer outages (4% of total state customers)
    • Most utilities estimate that 95% of customers will be restored by September 18. FPL estimates that for customers on the west coast, 95% will be restored by September 22.
    • Florida Power and Light (FPL) has 236,630 customer outages.
    • Duke Energy Florida has 111,703 customer outages.
    • Keys Energy Service has 11,561 customer outages.
  • Georgia
    • Georgia Power has fewer 1,000 customers without power.
  • Puerto Rico: 63,503 customers (4% of total customers)
  • USVI: Several key areas of St. Thomas & St. Johns have been re-energized; however most customers remain without power. Restoration efforts are underway. DOE is working with FEMA, and industry to facilitate additional materials and mutual aid

Here are some resources to help clients impacted by Irma:

View Utility Websites & Storm Centers in Florida, Georgia, Alabama, South Carolina, Mississippi and Tennessee.

Receive Storm Center Notifications

Here are some key resources to help our clients in the affected regions of Texas and Louisiana:

View Utility Websites & Storm Centers in TexasLouisiana.

In the news:

CLIENT SERVICE CONTACT INFORMATION

As a reminder, your Client Representatives are available to help you, via phone or email, during normal business hours.

TELECOM VENDOR CONTACT INFORMATION

Having trouble with your wireless or wireline devices? We’ve added a list of customer support information for Telecom Providers to help you get back up and running as soon as possible.

WEATHER RESOURCES

STORM PREPARATION & SAFETY

POST-STORM SAFETY & RESOURCES

 

NORTH AMERICAN UTILITIES – ALPHA BY STATE/PROVINCE

 

A | B | C | D | F | G | H | I | K | L | M | N | O | P | Q | R | S | T | U | V | W | Y

ALABAMA

Alabama Power | Storm Center | Twitter
Florence Utilities | Outage Map
North Alabama Electric Cooperative | Facebook
Wiregrass Electric Cooperative | Current Outages | Apple OS Mobile App | Android OS Mobile App

ALASKA

Alaska Villages Electric Cooperative

Alaska Electric Light & Power Company

Chugach Electric Association | Current Outages

Copper Valley Electric Association

Golden Valley Electric Association | Current Outages

Kodiak Electric Association

Municipal Light & Power | Mobile Apps

ALBERTA

ATCO Electric | News Center

Bullfrog Power | Outage Information

ENMAX | Current Outages

EPCOR | Twitter

FortisAlberta | Storm & Outages | Twitter

ARIZONA

Arizona Public Service | Outage Center | Twitter

Salt River Project | Current Outages | Twitter | Telecom

Tucson Electric Power | Twitter

UniSource | Twitter

ARKANSAS

AEP Southwestern Electric Power Company | Outage Center | Twitter

Entergy | Storm Center | Current Outages | Twitter

North Little Rock Electric | Twitter

BRITISH COLUMBIA

BC Hydro | Power Outages | Outage Map | Twitter

Bullfrog Power | Outage Information

FortisBC | Power Outages | Twitter

CALIFORNIA

Alameda Municipal Power

Anaheim Public Utilities | Outage Alerts | Current Outages

Azusa Light & Water | Alert Center

Bear Valley Electric

Burbank Water & Power

City of Palo Utilities | Current Outages

Glendale Public Service Department | Twitter

Healdsburg Municipal Electric Department

Imperial Irrigation District

Los Angeles Department of Water & Power | Current Outages | Twitter

Pacific Gas & Electric | Current Outages | Twitter

Pacific Power | Current Outages | Twitter

Pasadena Water & Power | Current Outages

Sacramento Municipal Utility District | Storm Center | Twitter

San Diego Gas & Electric | Current Outages | Outage Map | Twitter

Southern California Edison | Current Outages | Twitter | Mobile Apps

Surprise Valley Power

Valley Electric Association | Twitter

COLORADO

Black Hills Energy | Outage Map

Colorado Springs Utilities | Storm Center | Current Outages | Twitter

Holy Cross Energy | Current Outages

United Power | Current Outages | Twitter

Xcel Energy | Outage Map | Twitter

CONNECTICUT

Connecticut Light & Power | Storm Center | Outage Map | Twitter

United Illuminating Corp (UIL) | Storm Center | Outage Map

DELAWARE

Delmarva Power | Current Outages | Mobile Apps

DISTRICT OF COLUMBIA

Pepco | Storm Center | Current Outages | Mobile Apps

FLORIDA

City of Tallahassee Utilities

Duke Energy Florida | Storm Center | Outage Map | Twitter

Florida Power & Light | Storm Center | Current Outages | Twitter

Florida Public Utility Company Palm Beach

Gainsville Regional Utilities | Storm Center | Outage Map | Twitter

Gulf Power | Twitter

JEA | Current Outages | Twitter

Kissimmee Utility Authority | Twitter

Lakeland Electric | Current Outages | Twitter

Lake Worth Utilities | Emergency Management | Twitter

LCEC | Storm Center | Outage Map | Twitter

Ocala Electric | Current Outages | Twitter

Orlando Utilities Commission | Storm Center | Outage Map | Twitter

Tampa Electric | Outage Map | Twitter

GEORGIA

Cobb EMC | Storm Center | Twitter

Dalton Utilities | Outage Map | Twitter

Flint Energies | Outage Map | Twitter

North Georgia EMC | Outage Map | Twitter

Georgia EMC | Storm Center | Current Outages

Georgia Power | Storm Center | Current Outages | Twitter

HAWAII

Hawaiian Electric Company (HECO) | Storm Center

Hawaii Electric Light Company

Kauai Island Utility Cooperative (KIUC) | Twitter

Maui Electric Company | Storm Center

IDAHO

Avista Utilities | Outage Center | Twitter

Idaho Power Company | Outage Email Updates | Twitter

Clearwater Power | Twitter

Rocky Mountain Power | Outage Center | Twitter

ILLINOIS

Ameren | Outage Center | Outage Map | Twitter

ComEd | Storm Center | Outage Map | Mobile Outage Alerts | Twitter

MidAmerican Energy | Storm Center | Outage Map | Twitter

Mt. Carmel Public Utility Company

INDIANA

AEP Indiana Michigan Power | Outage Center | Twitter

Duke Energy Indiana | Storm Center | Outage Map

Indianapolis Power & Light | Storm Center | Outage Map

Kansas City Power & Light | Storm Center | Outage Map

NIPSCO (Northern Indiana Public Service Company) | Outage Center | Twitter

Vectren | Outage Center |Outage Map | Mobile App | Twitter

IOWA

Alliant Energy | Storm Center | Outage Summary

MidAmerican Energy | Storm Center | Outage Map | Twitter

 

KANSAS

Kansas City Board of Public Utilities | Twitter

Westar Energy | Outage & Safety | Outage Map | Twitter

KENTUCKY

AEP Kentucky Power | Outage Center | Twitter

Big Rivers Electric Corporation

Duke Energy Kentucky | Storm Center | Outage Map

Henderson Municipal Power & Light

Kentucky Utilities | Storm Center | Outage Map

Louisville Gas & Electric | Outage Center | Outage Map

Owensboro Municipal Utilities

LOUISIANA

AEP Southwestern Electric Power Company | Outage Center | Twitter

Cleco Power | Storm Center | Outage Map

Entergy Louisiana | Storm Center | Twitter

Entergy New Orleans | Storm Center | Twitter

MAINE

Bangor Hydro Electric | Outage Center | Outage Map | Twitter

Central Maine Power | Outage Information | Outage Map

Maine Public Service | Outages

Unitil | Outage Center | Outage Map | Twitter

MANITOBA

Manitoba Hydro | Report Outages | Twitter

MARYLAND

Baltimore Gas & Electric (BGE) | Current Outages | Storm Center

Choptank Electric Cooperative| Current Outages

Direct Energy | Twitter

Pepco | Storm Center | Current Outages

Potomac Edison | Current Outages

SMECO (Southern Maryland Electric Cooperative) | Outage Center

Washington Gas

MASSACHUSETTES

National Grid – Massachusetts | Outage Central

NSTAR | Storm Center | Outage Map

Unitil | Outage Center | Outage Map | Twitter

 

MICHIGAN

DTE Energy | Outage Center | Outage Map

MINNESOTA

Minnesota Power

Otter Tail Power Company | Outage Center | Twitter

Superior Water, Light & Power

Xcel Energy | Outage Map | Twitter

 

MISSISSIPPI

Entergy | Storm Center | Current Outages | Twitter

Mississippi Power | Storm Center | Twitter

MISSOURI

Ameren | Outage Center | Outage Map | Twitter

Empire District Electric Company | Outage Center | Outage Map

Independence Power & Light

Kansas City Power & Light | Storm Center | Outage Map

New-Mac Electric

City Utilities of Springfield | Outage Center | Outage Map | Twitter

MONTANA

Montana-Dakota Utilities | Emergency Information | Twitter

Northwestern Energy

NEBRASKA

MidAmerican Energy | Storm Center | Outage Map | Twitter

Nebraska Public Power District | Outage Map | Twitter

Omaha Public Power District | Outage Map | Twitter

Northwestern Energy

NEVADA

NV Energy | Storm Center | Twitter

NEW BRUNSWICK

NB Power | Current Outages | News

NEWFOUNDLAND & LABRADOR

Newfoundland & Labrador Hydro | Power Outage Safety

Newfoundland Power | Outage Center | Outage Map | Twitter

NEW HAMPSHIRE

New Hampshire Electric Coop (NHEC) | Outage Map | Twitter

Public Service of New Hampshire (PSNH) | Storm Updates | Outage Map | Twitter

Unitil | Outage Center | Outage Map | Twitter

NEW JERSEY

Atlantic City Electric | Storm Center | Outage Map | Mobile Apps | Twitter

Jersey Central Power & Light Company | Current Outages | Twitter

Orange and Rockland (O&R) | Storm Center | Outage Map

PSE&G – Public Service Elec & Gas | Storm Updates | Outage Map | Twitter

NEW MEXICO

El Paso Electric | Storm Center | Outage Map

Farmington Electric Utility System | Outage Information

Public New Mexico (PNM) | Twitter

Texas New Mexico Power | Twitter

Xcel Energy | Outage Map | Twitter

NEW YORK

Central Hudson | Storm Center | Outage Map

Con Edison | Storm Central | Current Outages | Twitter | 1-800-75-ConEd

Direct Energy | Twitter

Long Island Power Authority (LIPA) | Storm Center | Outage Map | Twitter

National Grid – Hicksville | Outage Center | Outage Map | Twitter

New York State Electric & Gas (NYSEG) | Outage Central | Outage Map

Orange & Rockland (O&R) | Storm Center | Outage Map | Twitter

Rochester Gas & Electric (RG&E) | Outage Central | Outage Map

NORTH CAROLINA

Duke Energy | Storm Center | Current Outages | Twitter

Progress Energy Carolinas | Storm Center | Outage Map | Twitter

NORTH DAKOTA

Montana-Dakota Utilities | Emergency Information | Twitter

Otter Tail Power Company | Outage Center | Twitter

Xcel Energy | Outage Map | Twitter

NORTHWEST TERRITORIES

Northwest Territories Power Corporation

Northland Utilities Limited | Outage Center

NOVA SCOTIA

Emera

Nova Scotia Power | Outage Map

NUNAVUT

Qulliq Energy Corporation | Power Outage Information

OHIO

AEP Ohio | Outage Center | Twitter

Consolidated Electric Cooperative | Outage Watch 866-567-2753

Dayton Power & Light | Outage Center | Outage Map | Twitter

Direct Energy | Twitter

Duke Energy Ohio | Storm Center | Outage Map

The Illuminating Company | Outage Center | Outage Map | Twitter

Ohio Edison Company | Outage Center | Outage Map | Twitter

South Central Power Company | Outage Watch Center | Outage Map

Toledo Edison | Outage Center | Outage Map | Twitter

OKLAHOMA

AEP Public Service Company of Oklahoma | Outage Center | Twitter

Oklahoma Gas & Electric | Storm Center | Twitter

ONTARIO

Bruce Power | Media Centre

Bullfrog Power | Outage Information

Hydro One | Storm Center | Mobile App | Twitter

OPG – Ontario Power Generation | News Room | Twitter Feed

Toronto Hydro | Outage Map | Twitter

OREGON

Avista Utilities | Storm Center | Outage Map | Twitter

Canby Utility

Columbia River Public Utility District | Safety & Outages

Emerald Public Utility District | Twitter

Idaho Power (IDACORP) | Twitter

Eugene Water & Electric Board | Outage & Safety | Twitter

Pacific Power | Current Outages | Twitter

Portland General Electric | Outage Center | Outage Map | Twitter

Salem Electric

Springfield Utility Board | Outage Information

Tillamook Public Utility District | Outage Information

Wasco Electric

West Oregon Electric Cooperative | Outage Center | Twitter

PENNSYLVANIA

Direct Energy | Twitter

Duquesne Light Company | Outage Information & Map

Met-Ed | Outage Map | Twitter

Orange and Rockland (O&R) | Storm Center | Outage Map

PECO | Storm Center | Outage Map

Penelec | Outage Map | Twitter

Penn Power | Outage Map | Twitter

PPL Utilities | Outage Map | Outage Center

West Penn Power | Outage Map | Twitter

PRINCE EDWARD ISLAND

Summerside Electric Utility

Maritime Electric | Power Outages

QUEBEC

Hydro-Québec | Report Outages

RHODE ISLAND

National Grid – Rhode Island | Outage Central

SASKATCHEWAN

Saskatoon Light & Power | Outage Center | Twitter

SOUTH CAROLINA

Berkeley Electric Cooperative | Outage Information | Outage Map

Central Electric Power Cooperative

Duke Energy Progress SC | Storm Center | Outage Map | Twitter

Marlboro Electric Cooperative, Inc. | Twitter | Facebook

South Carolina Electric & Gas Company | Storm Center | Outage Map | Twitter

SOUTH DAKOTA

Black Hills Power | Outage Map

MidAmerican Energy | Storm Center | Outage Map | Twitter

Montana-Dakota Utilities | Emergency Information

Northwestern Energy

Otter Tail Power Company | Outage Center | Twitter

Xcel Energy | Outage Map | Twitter

TENNESSEE

AEP Appalachian Power (APCO) | Outage Center | Twitter

Jackson Energy Authority

Knoxville Utilities Board | Storm Center | Outage Map

Lenoir City Utilities Board

Memphis Light, Gas and Water | Outage Map | Twitter

Nashville Electric Service | Storm Center | Outage Map | Twitter

TEXAS

AEP Texas | Outage Map | Twitter

AEP Southwestern Electric Power Company | Outage Map | Twitter

CenterPoint Energy | Outage Tracker | Twitter

Coserv Electric | Twitter

Direct Energy | Twitter

CPS Energy | Outage Center | Outage Map | Twitter

El Paso Electric | Storm Center | Outage Map

Entergy | Storm Center | Twitter

Garland Power & Light

Magic Valley Electric | Outage Map | Twitter

Oncor Electric (Formerly TXU) | Outage Map | Twitter

Sharyland Utilities | Outage Map

Southwestern Electric Power Company (SWEPCO) | Outage Map | Twitter

Texas New Mexico Power | Twitter

TruSmart Energy

Xcel Energy | Outage Map | Twitter

UTAH

Rocky Mountain Power | Outage Center | Twitter

VERMONT

Green Mountain Power | Current Outages | Twitter Feed

VIRGINIA

AEP Appalachian Power (APCO) | Outage Center | Twitter

Dominion Virginia Power | Outage Map | Storm Center | Twitter

Northern Virginia Electric Cooperative (NOVEC) | Outage Map

Potomac Edison | Current Outages | Twitter

Rappahannock Electric Cooperative (REC) | Outage Center | Outage Map

Shenandoah Electric Cooperative (SVEC) | Outage Map

Washington Gas

WASHINGTON

Avista Utilities | Storm Center | Outage Map | Twitter

Pacific Power | Current Outages | Twitter

Puget Sound Energy | Outage Map | Twitter

Seattle City Light | Outage Map | Twitter

Tacoma Power | Twitter

WEST VIRGINIA

AEP Appalachian Power (APCO) | Outage Center | Twitter

MonPower | Outage Map

Potomac Edison | Current Outages

Wheeling Electric Power (AEP Ohio) | Outage Map | Twitter

WISCONSIN

Alliant Energy | Storm Center | Outage Summary

Madison Gas and Electric | Outage Map | Twitter

Upper Peninsula Power Company | Outage & Service Problems | Outage Map | Twitter

Superior Water, Light and Power

We Energies | Storm Center | Outage Map | Twitter

Wisconsin Public Service | Outage Center | Outage Map | Twitter

Xcel Energy | Outage Map | Twitter

WYOMING

Black Hills Power | Outage Map

Cheyenne Light, Fuel and Power | Outage Map

Lower Valley Energy | Outage Map

Northwestern Energy

Rocky Mountain Power | Outage Center | Twitter

High West Energy

YUKON

Yukon Electrical Company | Current Outages

 


TELECOM PROVIDER CUSTOMER SERVICE INFORMATION

 

WIRELESS

AT&T Customer Support

Sprint Support | TF 800 827 1180

T-Mobile Customer Care | 611 Via Your T-Mobile Handset | TF 800 937 8997

Verizon Support | TF 800 922 0204

 

WIRELINE

AT&T (NC & SC): 800 247 2020

AT&T (CT, MA): 800 922 4646

Comcast 24/7 Hotline: 866 511 6489

Cox Business Customers: 866 272 5777

Frontier: 800 953 9335

Verizon | verizon.com/outage

  • Verizon customers requesting POTS line and PRI remote call forward changes due to problems related to storms can be implemented by calling the following numbers:

– MD, DC, VA, NE, NJ: 800 425 2144

– NY: 866 846 0118

– PA, DE: 800 294 7833

  • Verizon Business customers can request alternate routing requests to be implemented by calling: 800 444 1111

 

Windstream: 800 843 9214